Policies

Refund & Return Policy

At Oak + Ollie, we want you to love the pieces you receive. If something isn’t quite right, we’re happy to help make it right.

Returns

Items may be returned for store credit only within 14 days of delivery.

To be eligible for a return:

  • Items must be unworn, unwashed, and in original condition

  • All tags must still be attached

  • Items must be free of makeup, deodorant, perfume, or any signs of wear

Returns that do not meet these requirements will not be accepted.

Non-Returnable Items

The following items are final sale and cannot be returned:

  • Sale or discounted items

  • Accessories and jewelry

  • Gift cards

Return Process

To start a return, please email us at support@oakandollieco.com with your order number and the item you would like to return.

Once your return is approved, you will receive instructions for sending the item back.

Customers are responsible for return shipping costs.

Store Credit

Once your return is received and inspected, you will receive store credit via email. Store credit never expires and can be used on any future purchase.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 3 days of delivery so we can make it right.

Oak + Ollie reserves the right to refuse returns that show signs of wear or do not meet our return policy requirements.

 

 

 

Shipping Policy

Thank you for shopping with Oak + Ollie. We’re so grateful for your support!

Processing Time

All orders are processed within 2–4 business days. Once your order has been shipped, you will receive a confirmation email with tracking information.

Please note that processing times may be slightly longer during new collection launches, promotions, or holidays.

Shipping Rates

Shipping rates are calculated at checkout based on your location and selected shipping method.

Delivery Time

Most orders arrive within 3–7 business days after they are shipped. Please note that shipping times may vary depending on the carrier and location.

Order Tracking

Once your order ships, you will receive an email with a tracking number so you can follow your package on its way to you.

Lost or Delayed Packages

Oak + Ollie is not responsible for packages that are lost, delayed, or marked as delivered by the carrier. If you experience an issue with delivery, please contact the shipping carrier directly.

However, if you need assistance, we’re always happy to help guide you through the process.

Incorrect Shipping Information

Please double-check your shipping address before placing your order. Oak + Ollie is not responsible for orders shipped to incorrect addresses provided at checkout.

Terms of Service

By using this website and purchasing from Oak + Ollie, you agree to the following terms and conditions.

Product Information

We strive to display product images and descriptions as accurately as possible. However, colors may vary slightly due to lighting, photography, or screen settings.

Pricing

All prices listed on our website are in U.S. dollars and are subject to change without notice.

Order Acceptance

Oak + Ollie reserves the right to cancel or refuse any order at our discretion, including orders that appear to be fraudulent or violate our policies.

Intellectual Property

All content on this website — including images, logos, graphics, and text — is the property of Oak + Ollie and may not be copied, reproduced, or used without permission.

Policy Updates

Oak + Ollie reserves the right to update or modify these policies at any time. Changes will be posted on this page.

For questions about your order, please contact us at support@oakandollieco.com.